Sellers Upset, But Ebay Sticking With Latest Changes
Source : http://seattletimes.nwsource.com
Momentum is growing against eBay’s coming changes to the fees it charges to sellers and the way it handles feedback, with a “strike” that started Monday against the San Jose online auction company.
“I expect this to be the largest boycott of eBay to date, and I think this year will be very rocky for eBay,” said Ina Steiner, editor of AuctionBytes.com, a publication for online merchants, and author of a book about selling on eBay.
Steiner said that eBay changes always prompt reactions, and she admits that striking against eBay has been “difficult” in the past, as nonstriking sellers see an opportunity when rivals stay away from the service.
Still, she said, “eBay is shifting more of the burden to sellers, and there’s no question in my mind that for a certain percentage of sellers, it will be untenable.”
In January, John Donahue, who becomes eBay’s president and chief executive officer in March, announced changes to the fees eBay charges. The cost to list items will be cut 25 to 50 percent, but the commission that eBay charges for completed sales, what it calls its “final value fee,” will increase.
Besides those fee changes, eBay also said it will hold some PayPal payments for up to 21 days on certain transactions and will prevent sellers from leaving negative feedback comments about buyers.
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