One big advantage of open source is that it is for free. But that�s not the key success factor of wiki otherwise I wouldn�t be so popular. This article shall introduce the main advantages of wiki.

The main argument which speaks in favor of wiki that it can be used for several things as a collaboration platform. In general it is used to run a project development space, a document management system, a knowledge base, or any groupware tool. For this reason wiki is specified as very flexible and easy platform. But the reason why so many companies are using wiki is that it is easy to use, in other words it is very user friendly.

The best way to illustrate the success of a platform is to name what kinds of companies are using already wiki. The British Telecom for instance is using wiki within the development and design areas. The purpose was to use it for their own project management for daily updates and general operational documentation. Because of wiki the development process was well promoted and demonstrated.

The key success factor in managing project is communication. Emails have the disadvantage that the information must be send to everyone. At an enterprise platform like wiki one has only to exhibit the information and everyone can see the information.

Taking everything into account one can conclude that wiki is building an efficient communication network and therefore it helps to improve the inner processes.